“Forty-two years after founding one of the nation’s most influential evangelical megachurches, the Rev. Bill Hybels told his congregation Tuesday night that he would step down from the helm of Willow Creek Community Church six months ahead of schedule.
His departure comes less than a month after a Chicago Tribune investigation [below] disclosed that Hybels had been the subject of inquiries by church leaders into claims that he ran afoul of church teachings by engaging in inappropriate behavior with women in his congregation — including employees — allegedly spanning decades. The inquiries had cleared Hybels.
At times choking back tears, Hybels told the somber crowd at a hastily called meeting at the church’s main campus in South Barrington that, while he continued to enjoy support from within his congregation, the controversy was proving to be a distraction from the church’s mission and work.
Referring to his wife, he said, “It has been extremely painful for Lynne and I to see this controversy continue to be a distraction.”
He also announced that he would not lead the church’s Global Leadership Summit, an annual event featuring leaders from business, government, entertainment and churches hosted by the Willow Creek Association, a nonprofit dedicated to leadership development, where Hybels had planned to focus his energy after retirement.
While saying he believes he has been cleared of all of the accusations, he apologized to the church for how he handled himself. He said he regretted that he reacted in anger when the accusations were made public.
“I apologize to you, my church, for a response that was defensive instead of one that invited conversation and learning,” he said.
Hybels had previously called the allegations against him “flat-out lies.” He also had said that the multiyear effort by former senior leaders of the church to push for an independent investigation was nothing but “collusion.”
On Tuesday, he said he intended to reflect on what has happened and how he reacted.
“I feel the need to look deep inside myself and determine what God wants to teach me through all of this,” Hybels said. “I have complete peace about this decision and I’m not going to rush this process. Your prayers would be much appreciated during this upcoming season of reflection.”
Hybels also said that while the accusations against him have been misleading and “some entirely false,” he apologized for making choices that put him in situations that could be misconstrued.
“I too often placed myself in situations that would have been far wiser to avoid,” he said, adding: “I was naive about the dynamics those situations created. … I commit to never putting myself into similar situations again.”
He has said since May 2012 that he would step down in October of this year.
Willow Creek, which hosts more than 25,000 worshippers a weekend at its main campus in South Barrington and seven satellite sites, made history in evangelical circles last October by naming a woman to succeed Hybels as lead pastor.
Heather Larson, the executive pastor, will take over as chief executive of the megachurch while Steve Carter will become the lead teaching pastor, effective Tuesday.
“This is going to take time for all of us to process,” Larson said. “This is not the end of the story. It’s not the end of Bill’s story. It’s not the end of Willow’s story, and it’s certainly not the end of God’s story.”
Larson added that leaders would be working on a way to appropriately honor the Hybels family.
Hybels’ abrupt departure comes days after one of his accusers, as well as a former teaching pastor and a former longtime elder, posted personal blog entries explaining why they made their concerns public when they did.
Vonda Dyer, a former leader of the church’s vocal ministry, who told the Tribune that Hybels kissed and caressed her stomach in an overseas hotel suite 20 years ago, said she stayed silent for decades because she had confronted Hybels privately and believed her encounters were isolated incidents.
“I believe the women who have come forward because our stories are so similar,” she wrote. “For the sake of the other women and for the sake of the church, I cannot stay silent.”
Betty Schmidt, a current member and former elder, said that current elders had misrepresented what she told them when she met with them 15 months ago.
“Women need to know that if they muster the courage to tell their stories church leadership will listen with compassion and fairness,” Schmidt wrote. “That has not happened here. Yet. I hope and pray it will.”
The Rev. John Ortberg, pastor of Menlo Park Church in California and a former teaching pastor at Willow Creek, said that women must feel safe coming forward if they have been abused by church leaders.
“In a family, all voices should be heard, and every story should be told,”Ortberg wrote. “This should happen in a setting where there is a balance of power and independent judgment can be made about their accounts. The women cannot and must not be silenced.”
The announcement left many in the mostly full sanctuary stunned and saddened.
After Carter invited the elders and the Hybels family to the stage for a closing prayer, some members of the congregation slowly trickled out of the auditorium. Others stayed in their seats, processing the news.
Jim Tofilon said he believes Hybels was a victim of the #MeToo bandwagon.
“It’s very destructive,” said Tofilon, who has attended the church since 1991. “It worked. It destroyed an old man’s life. Nothing good came out of it. I hope people making the accusations feel satisfied.”
His friend John Stob said that when he received the invitation to the service he knew it “was not going to be a good news night.”
“It felt like walking into a funeral home,” said Stob, who has attended the church for 28 years. But after the announcement, he said it felt a little different.
“I feel sad and hopeful and proud to be part of this church,” he said.
Natalie Sum said she has attended the church since 1984. She was disappointed that the elders didn’t more thoroughly address how they investigated the allegations. While she was sad to see Hybels step down early, she agreed with his decision.
“I know it was the right thing to do,” Sum said. “I think he was right when he said the focus of the church is now being hampered.”
Amy Staska said Hybels’ apology for the defensive way he handled the allegations when they first surfaced was consistent with the pastor she has known since 1994.
“I felt like he owned his initial response and he had a lot of humility, which I appreciated,” she said. “He was who I expected him to be.”
The Chicago Tribune examined allegations investigated by elders and other claims of inappropriate behavior by Hybels by interviewing current and former church members, elders and employees, as well as reviewing hundreds of emails and internal records.
The alleged behavior included suggestive comments, extended hugs, an unwanted kiss and invitations to hotel rooms. It also included an allegation of a prolonged consensual affair with a married woman who later said her claim about the affair was not true, the Tribune found.
Elders of the church — appointed members who oversee Willow Creek’s administration and pastor — had conducted the three reviews after claims about Hybels came to their attention more than four years ago.
Pushing for an independent investigation were three former teaching pastors — one with an allegation of her own — and the wife of a longtime president of the Willow Creek Association.
Some of those pressing for more scrutiny said the church’s prior investigation had shortcomings in their opinion, and at least three leaders of the association’s board resigned over what they believed was an insufficient inquiry.
Compassion International, a humanitarian aid agency, also chose not to renew its sponsorship of the church’s Global Leadership Summit over concerns about the association’s process for reviewing complaints about senior leaders.
Hybels’ resignation marks the end of a remarkable ascent in evangelical circles as he grew Willow Creek from a group of zealous 20-somethings inside a Palatine movie theater to one of the largest megachurches in the U.S.
From the beginning, he affirmed women in leadership, tapping them to serve as elders, key volunteers and teaching pastors.
In 1992, Hybels expanded Willow’s reach around the world by establishing the Willow Creek Association, a network of more than 11,000 churches worldwide that share Willow’s core philosophies. He also served as a spiritual adviser to President Bill Clinton around the time of the Monica Lewinsky scandal.
Then last October, he told his congregation that the time had come for him to move on.
Now, he said he would enter a new chapter.
“After a season of reflection, I intend to rejoin all of you in the Willow congregation,” he said. “Willow will always be my church home.””
After Years Of Inquiries, Willow Creek Pastor Denies Sexual Misconduct Allegations
“Last October, the Rev. Bill Hybels stood before worshippers at his packed sanctuary and made a stunning announcement. After 42 years building northwest suburban Willow Creek Community Church into one of the nation’s most iconic and influential churches, Hybels was planning to step down as senior pastor.
“I feel released from this role,” he said, adding that he felt called to build on Willow Creek’s reach across 130 countries with a focus on leadership development, particularly in the poorest regions of the world.
After introducing his successors, he invited church elders onstage at the expansive church to lay hands on them and pray.
What much of the church didn’t know was that Hybels had been the subject of inquiries into claims that he ran afoul of church teachings by engaging in inappropriate behavior with women in his congregation — including employees — allegedly spanning decades. The inquiries had cleared Hybels, and church leaders said his exit had nothing to do with the allegations.
An investigation by the Chicago Tribune examined those allegations and other claims of inappropriate behavior by Hybels, documented through interviews with current and former church members, elders and employees, as well as hundreds of emails and internal records.
The alleged behavior included suggestive comments, extended hugs, an unwanted kiss and invitations to hotel rooms. It also included an allegation of a prolonged consensual affair with a married woman who later said her claim about the affair was not true, the Tribune found.
Elders of the church — appointed members who oversee Willow Creek’s administration and pastor — had conducted the reviews after claims about Hybels came to their attention more than four years ago.
Pushing for the investigation were two former teaching pastors and the wife of a longtime president of the Willow Creek Association, a nonprofit organization related to the church. Some of those pressing for more scrutiny say the church’s prior investigation had shortcomings in their opinion and at least three leaders of the association’s board resigned over what they believed was an insufficient inquiry.
A humanitarian aid agency also chose not to renew its sponsorship of the church’s Global Leadership Summit over concerns about the association’s process for reviewing complaints about senior leaders.
Hybels sat down with the Tribune for a lengthy interview this week and at times grew emotional as he flatly denied doing anything improper and dismissed the allegations against him as lies spun with the intent of discrediting his ministry.
The pastor said he has built his church with a culture of open conversation, strength and transparency, and said he could not understand why a group of former prominent members of his church — some of them onetime close friends — have “colluded” against him.
“This has been a calculated and continual attack on our elders and on me for four long years. It’s time that gets identified,” he told the Tribune. “I want to speak to all the people around the country that have been misled … for the past four years and tell them in my voice, in as strong a voice as you’ll allow me to tell it, that the charges against me are false. There still to this day is not evidence of misconduct on my part.
“I have a wife and kids and grandkids,” he added, praising the elders for their work to look into the allegations. “My family has had enough and they want the record clear. And they feel strongly supportive of me saying what I have to say to protect my family and clear my family’s name as well.”
In the case of the alleged affair, the wife of the association’s outgoing president said the woman confided in her, expressing regret and misgivings. She later denied the alleged affair when contacted by an elder investigating the matter, according to internal documents and interviews.
Hybels also denied the alleged affair during an initial inquiry in 2014. The elders said they believed him.
Elders have a vital oversight role at Willow Creek. Among their duties is to “carry the ultimate responsibility and authority to see that the church remains on a true biblical course,” the church’s website says. That includes an annual review of the senior pastor, and “confronting those who are contradicting biblical truth or continuing in a pattern of sinful behavior.”
Last year, elders retained a Chicago law firm that specializes in workplace issues to look into allegations against Hybels involving three women. According to communications from the law firm reviewed by the Tribune, that investigation was also to include any other evidence “of sex-related sin, whether conducted or condoned by Bill Hybels,” and be limited to his time as a church minister.
So far this year, two women have told the Tribune that they had been contacted by an elder to participate in a review. One of those women, Vonda Dyer, declined to participate, citing concerns about the process. Dyer, a former director of the church’s vocal ministry who often traveled with Hybels and whose husband also worked at Willow, told the Tribune that Hybels called her to his hotel suite on a trip to Sweden in 1998, unexpectedly kissed her and suggested they could lead Willow Creek together.
She said she hoped Hybels would acknowledge his alleged behavior was wrong and look to God for forgiveness.
“I would love for him to experience that kind of redemption,” she said.
Asked about Dyer’s allegations, Hybels told the Tribune that they are false and that he never did anything inappropriate with her. He had invited her to a conference area of his hotel suite, he said, to discuss adding a song to church programming. He said he was unsure why Dyer would now make the claim.
“I’ve never had an unkind word or a falling-out of any kind” with Dyer,Hybels said. “I’ve never had a cross conversation with her. Then, in the last four weeks, a story from (1998) with untrue allegations, pops up right at the same time that these other ones are being molded together to discredit my ministry. And I’m like, how convenient.”
The church’s highest-ranking elder, Pam Orr, said she is confident that the church’s inquiries were thorough and reliable.
“We felt really good about the conclusions that we came to, and then put the matter to rest,” Orr told the Tribune in an interview. She said the board hired a “very qualified” outside lawyer to conduct an investigation and that he came back with the same conclusion.
She said the church was not presented with any clear evidence that Hybels had behaved inappropriately.
The board of the Willow Creek Association, a nonprofit founded by Hybels that trains Christian leaders around the globe, also considered investigating the allegations that Hybels had behaved inappropriately, but ultimately dropped the matter, internal documents show.
Three association board members resigned, after arguing to the board at the time that they believed the elders’ review had been inadequate.
Many of the women who spoke with the Tribune were loath to come forward for fear of betraying a man who had encouraged their leadership in a way that no other pastor had before and undermining a ministry that has transformed thousands of lives. But when they heard there were other women who had similar stories to tell, even in the last year, they said their silence could not last.
“That was a bit of a tipping point for me,” said Nancy Beach, the church’s first female teaching pastor and a prominent leader in the evangelical community. She recounted more than one conversation or interaction she felt was inappropriate during moments alone with Hybels over the years.
“He changed my life. I wouldn’t have the opportunities I’ve had,” she added. “I know that. I’m very clear on that. I credit him for that. But then there’s this other side.”
One of the nation’s most influential pastors, Hybels grew Willow Creek from a group of zealous 20-somethings inside a Palatine movie theater to one of the largest megachurches in the U.S., hosting more than 25,000 worshippers at its main campus in South Barrington and seven satellite sites any given weekend. The Willow Creek Association has expanded Hybels’ vision to more than 11,000 churches worldwide that share Willow’s core philosophies.
From the beginning, he has affirmed women in leadership, tapping them to serve as elders, key volunteers and teaching pastors. Last October, Willow Creek made history in evangelical circles by naming a woman as lead pastor or effectively as chief executive of the megachurch.
“I feel so conflicted about the whole situation because I’m so protective of the reputation of the church, not just here but globally,” Beach said. “But I have confidence that the truth matters. Even though he’s 66 years old, there are still young women in his path. I certainly wouldn’t want one of my daughters or anyone else to be in this kind of situation.”
The #MeToo movement has spurred women across industries and academia to break their silence about sexual harassment or abuse. In the church community, many say there is a higher standard for religious leaders.
“In the Christian world, a consensual affair is still an extremely serious offense,” Beach said.
Beach has known Hybels since he arrived on his Harley-Davidson more than 45 years ago at her church in the northwestern suburb of Park Ridge. The intrepid youth pastor had a magnetic effect on the teens.
“His leadership horsepower did captivate me, and we have a lot in common in terms of our gift mix,” said Beach, now 60. “We’re both communicators, both leaders.”
When Hybels and others set out to start their own church in the Palatine movie theater three years later, Beach and many others from the youth group eventually joined them. Within a year, the church had grown to 1,000 people, many of them spiritual seekers who never had set foot inside a church.
Beach served as a key volunteer. She joined the full-time staff in 1984 to oversee the artistic elements of the worship services, and 10 years later she was preaching on a regular basis.
In 1992, Hybels expanded Willow’s reach around the world by establishing the Willow Creek Association. He rose to national prominence, eventually serving as a spiritual adviser to President Bill Clinton around the time of the Monica Lewinsky scandal.
At least twice a year, a team traveled overseas to host conferences or coach church leaders. During these travels, Hybels scheduled side trips on his own, sometimes to coach, sometimes to catch his breath, Beach said.
In 1999, he asked Beach to tack two extra days on to a European trip and meet him on the coast of Spain to coach a church, she said. With two young children and a working husband at home, Beach didn’t want to extend the trip but said she also didn’t want to disappoint her boss.
But during their two days there, work took a backseat to leisurely walks, long dinners and probing personal conversations, she said.
Over a three-hour dinner, she said he told her that she needed to loosen up and take more emotional risks. He asked her what her most attractive body part was, then told her it was her arms, she said. It also wasn’t the first time he talked about how unhappy he was in his marriage, she recalled.
“I’m thinking, ‘As a good friend, I’m going to be a sounding board for him,’ which is totally inappropriate on my part, but I didn’t see it that way at the time,” she said. “I knew him since I was 15. He was my pastor. In all those years, nothing inappropriate had happened with him and me.”
But something had changed, she recalled.
After dinner, Beach said Hybels invited her to his hotel room for a glass of wine. Before she left, she recalls him giving her an awkwardly long embrace.
“He would always say, ‘You don’t know how to hug. That’s not a real hug.’ So it was like a lingering hug that made me feel uncomfortable. But again, I’m trying to prove that I’m this open person.”
The next day, Beach recalled, Hybels didn’t seem happy. They didn’t have any more long conversations and flew separate flights home. A week later, he asked Beach to stay after a management team meeting and suggested they not tell anyone about what happened in Spain, she said.
“I was so embarrassed. I was like ‘Oh, no. We’re fine.’ And I never did,” she said. “I didn’t tell my husband until recently when all this stuff came out. I just put it in the category of ‘That was really strange.’”
She did tell church elders in 2016 about the alleged incident but later declined to cooperate with an inquiry that she believed didn’t meet the criteria of a truly independent investigation.
In the years to come, Hybels occasionally invited Beach to his house after midweek worship services to catch up, she said, adding that she stopped going when she realized he invited her only when his wife was away.
Hybels, in the interview with the Tribune, insisted that he does not give hugs and denies doing anything inappropriate with Beach, at times bringing his hand down on a table in frustration. Beach had been a close friend, he said, and was a strong enough leader in his church that she would have had the freedom to tell him at the time that she was offended by something he did.
He said he recalled not giving Beach latitude to do as much teaching at Willow Creek as she might have liked but said he did not know whether that had triggered her making allegations against him. Regardless, he insisted he did nothing wrong.
“When (the allegation) surfaced in 2016, I was like, no, who twisted that one?” Hybels told the Tribune. “I don’t talk about women’s appendages. But there was chatter mostly from other women around (Beach), and I probably said people say they wish they could wear the same outfits you do. That it got brought up as potentially something sexual is maddening.”
‘It felt like a proposition’
Raised in rural Iowa in a conservative Christian community that eschewed the idea of women in the pulpit, Vonda Dyer discovered a whole new world at Willow Creek when she came east to attend Wheaton College.
She was immediately drawn to Willow’s contemporary sound and approach to evangelism and volunteered on the vocal team. She eventually became a full-time employee in 1997. She met and married her husband, Scott, a youth music pastor also at Willow.
Both became part of Hybels’ travel team and accompanied him on more than a dozen trips. But Vonda Dyer said she made it into Hybels’ inner circle and accompanied him on more trips.
Since Hybels spent most of his summers at a second home in South Haven, Mich., he occasionally took Dyer and others out on his sailboat, Dyer said. On one such excursion with another female colleague, she said he joked that any woman who drops the winch handle had to give the men on the boat a “blowjob.” Dyer told her husband at the time, an account that he confirmed recently to the Tribune.
Hybels denied making the remark, calling it “disgusting.”
Scott Dyer said Hybels coached men to avoid being alone with any woman besides the man’s spouse — known as the Billy Graham Rule, highlighted recently by Vice President Mike Pence. Yet Hybels didn’t seem to abide by that rule when it came to Vonda, said her husband of now more than 26 years. Hybels invited Dyer to meet alone several times, they said.
“I trusted her character entirely, so I knew nothing would happen,” Scott Dyer said. “But I was like, that feels like a violation of what you’ve told everybody. … I was uncomfortable with it, and I voiced that to her.”
On one international trip, Hybels invited Vonda Dyer alone to his hotel room with explicit instructions to exclude her husband who was there too, the Dyers said. On another trip, Hybels called her up to his room and answered the door, freshly showered, wearing slacks with no shirt and just staring at her, she said. He made a casual remark, she said, before she returned downstairs, wondering why she had been called there in the first place. Her husband remembers being told by Vonda about that as well.
“It was these situations that were not enough to say that it crossed a major line,” she said, “but enough to make you go, ‘Whoa, what was that?’”
Hybels denied that alleged incident occurred.
Vonda Dyer said Hybels did cross a line in Sweden in February 1998.
Dyer was getting ready to go to bed when Hybels summoned her to his room. Her roommate at the time said in an interview with the Tribune that she remembers picking up the phone and relaying Hybels’ message.
Dyer recounted that she went to Hybels’ room where he poured wine and invited her to stretch out on the couch while he sat in a separate chair. She said she presumed it would be a quick chat when he told her that he had taken Ambien, a sleep aid.
The conversation quickly turned uncomfortable, she said, when he started complimenting her appearance and criticizing her husband, and suggested they lead Willow together. She said he came over, put his hands on her waist, caressed her stomach and kissed her.
“He told me what he thought about how I looked, very specifically, what he thought about my leadership gifts, my strengths,” she said. She recalled Hybels told her she was “sexy.” “That was the night that he painted a picture of what great leaders we would be. We could lead Willow together.”
“It felt like a proposition,” she recently told the Tribune.
She immediately told him he should stop and go to bed, she recalled. As she left his hotel suite and pulled the door shut, she recalled bursting into tears, still clutching the doorknob.
“The Holy Spirit spoke to me: ‘Get out of here,’” she said. “All I heard the Holy Spirit say to me is, ‘If you stay in this room, you will be destroyed.’”
The next morning at breakfast, Dyer said Hybels approached her and asked whether anything had happened that would prompt her to tell the elders. She said she recounted the details and told him if he did it again, she would report it. Though Dyer was contacted independently by one elder this year, she has never shared details of what happened with current elders or church investigators, because she didn’t think the church would take her allegations seriously.
Hybels told the Tribune he never kissed or touched Dyer.
“I don’t even want to dignify … I have never touched another woman’s stomach other than my wife. Why in the world would I touch Vonda Dyer’s stomach?” he said.
He said he has a strict protocol for taking sleep aids such as Ambien because he never wants to be out of control, and characterized the rest of Dyer’s story as completely false.
“This has reached a point that I can’t sit silently by and listen to these allegations anymore,” he said. “I will dispute what she said to my dying breath. She is telling lies.”
Dyer recalled that she told her husband about what had happened in Hybels’ hotel suite soon after she returned, which he confirmed to the Tribune. But she said she did not tell church officials at the time, confident she had sufficiently admonished Hybels.
She did confide at the time in her “small group” — a quartet of church women who met regularly to support one another’s spiritual journeys. One of those in the group was Betty Schmidt, an original elder at Willow Creek and current member, who confirmed being told about the unwanted kiss in Sweden.
As time went on, Dyer watched Hybels and how women acted around him. By 2000, she remembers that she started to suspect he was flirting, if not trying to seduce others too. She said she confronted him and, after listing the specific women, told him to knock it off. He didn’t deny it, she said.
“Understood,” she remembers him saying. Hybels told the Tribune he did not recall the conversation.
Two years later, she was terminated. She has not alleged any connection between her termination and her confrontation with Hybels and has not taken legal action.
When told of Vonda Dyer’s story, church elders said they did not know of it.
“We can only act upon what’s brought to our attention,” Orr, the highest-ranking elder, said.
Dyer said she is speaking up now because she does not want Hybels’ behavior to continue what she believes is damaging the church.
“It is God who saves and redeems and heals,” she said, “but he wants none of this behavior in his people, in his church.”
An inquiry begins
In the fall of 2013, Leanne Mellado was planning to move to Colorado with her husband, Jimmy, the longtime president of the Willow Creek Association.
Amid the goodbyes, a friend asked Leanne Mellado for a private conversation. Something had happened with Hybels, Mellado recalled the woman said. The friend arrived at the Mellados’ home, curled up on the couch in the fetal position and began to sob, Mellado recalled in an interview.
Mellado said the woman told her things had started after a meeting at Hybels’ home in Inverness, when the pastor pulled her in for an extended hug, which left her feeling awkward. The relationship progressed through intimate communication over email, the woman said.
Mellado told the Tribune that the woman told her the two eventually had consensual encounters, including oral sex.
Leanne Mellado and the woman exchanged a series of emails. After seven months, Mellado said she decided that the time had come to tell the elders.
It was up to the elders to investigate, uncover the truth and protect everyone, Mellado believed, including this woman.
She had an additional concern. Her husband’s new employer, Compassion International, helped sponsor Willow Creek’s Global Leadership Summit. It would be irresponsible, she said, for the charity to renew that sponsorship without making sure the woman’s allegation had been properly vetted.
Leanne Mellado emailed the woman in late March 2014 saying it was time for light to shine on what had happened. But the woman did not want to cooperate.
“I hope you understand. But if it comes to forcing me, I will be silent,” the woman wrote in an email reviewed by the Tribune. “I feel I should not have trusted you.” The woman did not respond to Tribune requests for comment.
But by April that year, Mellado had shared her concerns with Willow Creek’s highest-ranking elder at the time, Brian Johnson.
Johnson, who did not respond to requests for comment, told Mellado in text messages that he found 1,150 emails between the woman and Hybels, but was not able to read them. He then alerted other elders about the situation, said Pam Orr and Rob Campbell, two elders at that time.
The woman urged Mellado to drop it because the board did not have the woman’s firsthand story, “which for all anybody knows could be a made-up lie,” she wrote in an email.
By then it was too late. Mellado had shared the allegations with Johnson. In addition, she also had sought pastoral counsel from John and Nancy Ortberg, former teaching pastors at the church. Nancy Ortberg was then on the board of the Willow Creek Association.
Ortberg reached out to Johnson to emphasize the need for a “fair and thorough investigative process … that has high integrity which protects all parties in pursuit of what is true.”
But Ortberg and Mellado would allege later that the elders’ review was not as thorough as they had expected.
On April 6, 2014, a Sunday, Johnson and another elder asked Hybels about the alleged affair, and he denied it, Campbell said. Though Hybels offered his electronic devices and financial records for review, the elders were unable to read the emails.
Hybels told the Tribune that his email had been hacked twice in the last 20 years, so he made sure his messages weren’t archived to prevent sensitive pastoral matters from leaking out.
Also on April 6, Orr contacted the woman, who also denied any affair. Later that day, the woman wrote an apologetic email to Mellado.
“Some of what I told you happened .. the insinuations, the flirting. But there is no truth to the other things,” she wrote in an email, adding that she had invented the rest because she was angry with Hybels and the church.
Hybels remembers meeting two elders backstage that day after he preached, and being told he was being accused of having an affair with a woman he describes as a friend.
“It was shocking to me,” he told the Tribune. “I told them in the first 30 seconds of hearing it, ‘This is a lie. There is no truth to this.’”
Hybels said he knew the woman was angry with him at the time for not giving her a job. He said the woman showed up on the doorstep of his home the following night sobbing and apologized for having lied to Mellado about Hybels, adding that she had considered taking her own life.
“It came like a meteor out of the sky,” he said of the allegation. “To this day, I cannot understand. I have no way of knowing what was going on in her mind.”
Less than a week later, Hybels emailed Nancy Ortberg and told her the woman had “made it all up,” Ortberg said.
Ortberg, though, was unsatisfied. She and other members of the association board pushed for an independent investigation.
Ortberg recalled that her frustrations with the pastor mounted while the initial allegations of an affair were being considered by the Willow Creek Association board. She recalled that during that debate, Hybels told her that the woman at the center of the inquiry was suicidal. He said he continued to offer her counseling — a clear conflict, in Ortberg’s view, for someone in Hybels’ position.
The elders, though, didn’t share Ortberg’s alarm because, Campbell said, Hybels was fulfilling his pastoral duty and had kept elders informed every time the woman reached out to him.
After hearing this, Ortberg renewed contact with another woman who, eight years earlier, had confided in Ortberg about her own allegedly inappropriate encounter with Hybels.
The woman told Ortberg about hugs that went on too long and flirty emails and texts using what she said was the code word “moon” — a reference to a time they had been on Hybels’ boat alone gazing at a full moon in the night sky, Ortberg said.
The woman also told Ortberg in 2014 that she had stripped naked on his boat and swam in front of Hybels, Ortberg said. The woman did not allege sexual contact, Ortberg said.
Ortberg took notes — reviewed by the Tribune — on the conversation, in 2014.
Ortberg says she sent the notes to her board colleagues and tried to persuade the woman to talk with a private investigator. But the woman balked in an emailed reply, saying she did not want to be singled out as an accuser.
What she allegedly did on the boat, she said, did not compare to Hybels’ alleged extended and consensual affair with another woman.
“The main reason: if (the first woman) does not come clean there is clearly no case — and having my name out there associated with him, as little a deal as it is comparatively, does not do any good other than me looking foolish,” she wrote in an email reviewed by the Tribune. The woman did not respond to Tribune requests for comment.
Hybels scoffed when asked by the Tribune about that alleged incident on the boat, saying he did recall the woman swimming at night near his boat, but denied doing anything improper or maintaining an inappropriate relationship with her that included coded messaging.
The word moon was not a code word and instead was a reference to leisure time in South Haven, he said.
“When the moon would come up over the trees she thought that was the most wonderful manifestation of God’s beautiful creative hand,” Hybels said. “Look at the moon, everybody. This became a thing. She’s a religious, spiritual person.”
Once again, Ortberg said her pleas ended in frustration. Church elders informed the association in late 2014 that they considered the matter closed. Without any clear evidence, they had found nothing indicating an improper relationship, elders said. In December, the association board decided to drop the matter, too.
For Ortberg and two other board members, the decision was the last straw.
Ortberg, along with Jon Wallace, president of Azusa Pacific University, and Kara Powell, executive director of a research center at Fuller Theological Seminary, resigned from the association board in January 2015, later citing what they deemed an inadequate review.
“It is our firm belief that leaders should be open to examination of and accountability for our actions,” Wallace and Powell said in a joint statement provided to the Tribune earlier this month.
Ortberg told the Tribune that the board’s decision not to pursue another inquiry was, in her opinion, a “complete abdication of fiduciary responsibility,” and left the board vulnerable to litigation if the allegations were proved true.
Soon after, there was more fallout from the board’s decision. Compassion International chose not to renew a long-standing sponsorship of the Willow Creek Association’s Global Leadership Summit.
“The decision was made, in part, as a result of Compassion’s concerns over WCA’s process for reviewing complaints regarding Willow Creek Community Church senior leadership,” the organization said in a statement.
Still, for much of 2015 and 2016, Leanne Mellado and Nancy Ortberg would, together and separately, continue to seek more accountability.
It was in this period that Mellado reached out to Hybels’ wife, whom she considered a close friend, to ensure she knew about the allegations swirling around her husband.
For nine months, John Ortberg tried unsuccessfully to set up a meeting between Hybels and the four of them. Hybels said he would meet with them as a group only if he could do one-on-one meetings first. Concerned Hybels may try to intimidate them in individual meetings, they refused, Ortberg said.
Hybels said the Mellados and Ortbergs are at the center of what he describes as the collusion against him, describing the couples as a kind of “vacuum cleaner” pulling in false accusations.
Both couples denied orchestrating a campaign to bring Hybels down by gathering false claims to bring against him. The last four years have been painful, they said.
“It’s absolutely not the case,” John Ortberg said. “This information came to us in a way that was unlooked for, unwanted, and it put us in a terrible situation. To say I was motivated to find a problem couldn’t be further from the truth.”
He added, “I love Willow Creek dearly.”
Pam Orr, the leading Willow Creek elder, said she realized that those pushing for continued investigation were not going to drop the matter unless the elders did something drastic.
“By 2016, it had become clear there was a whisper campaign,” Orr said. “It was the overall persistence. Their claim was that we hadn’t done a thorough investigation.”
In August 2016, five elders gathered with the Mellados, Ortbergs, Beach and Schmidt for a frank conversation about their concerns. Beach disclosed her alleged hug in Spain. Schmidt disclosed Hybels’ alleged kiss with another woman in Sweden, but didn’t share Dyer’s name.
In March 2017, Lynne Hybels wrote to Leanne Mellado, saying she had been shocked and disoriented by the allegation of an affair, and had eventually talked with the woman who Mellado said made the claim. Lynne Hybels wrote that the woman again had denied the affair.
“I believed her,” Lynne Hybels wrote, lamenting what she said were breaches in confidence and asking Mellado to “drop this battle, or whatever it is.” Lynne Hybels did not respond to messages seeking comment.
Hiring outside attorney
By then, Willow Creek elders had taken a more dramatic step, hiring an outside attorney, Jeffrey Fowler of Laner Muchin in Chicago, a law firm that specializes in workplace issues.
Fowler reached out to the Mellados and Ortbergs requesting their participation in a renewed investigation. The Mellados and Ortbergs brought on as an adviser Basyle Tchividjian, a former sex crimes prosecutor in Florida and founder of a nonprofit group the helps victims of sexual abuse and abuse of power by clergy members.
Tchividjian later outlined for Fowler what he viewed as deficiencies in Willow Creek church’s earlier handling of the Hybels situation, calling it a “cursory examination of Pastor Hybels’ electronic devices, finances and travel records,”
Tchividjian said the Mellados and Ortbergs would participate in Laner Muchin’s investigation only if it was, in their view, “thorough, objective, and independent.”
In an interview with the Tribune, Fowler said his work led to no findings of misconduct, even if the investigation was somewhat hampered by not having the full cooperation of many involved in the matter.
“After looking at thousands of documents, after interviewing 29 people, and doing as much as I possibly could, I concluded that there was no basis for believing that Pastor Hybels had engaged in a pattern and practice of misconduct, and to the extent any specific incident had been raised with me, I concluded that his actions in those instances were not inappropriate,” Fowler said.
In April 2017, Fowler closed his investigation, clearing Hybels. The elders declined to release a full copy of any final report to the Mellados and Ortbergs, and a copy was not provided to the Tribune.
Just weeks ago, another woman who alleged Hybels made improper contact met with Fowler and Orr to hear the results of the investigation of her claims. The woman, who asked not to be identified, said she told church leaders last summer that Hybels had put her in several uncomfortable situations, which included remarks about how she looked in her clothes and an invitation to a hotel room.
Hybels denied anything improper occurred and provided emails that he said showed he discouraged the woman’s suggestions to go to his hotel room for a glass of wine.
The woman also described witnessing an episode with another woman on a boat in South Haven, where she said Hybels had suggestively touched the woman’s bare leg.
During the course of the investigation, she said, Fowler asked her to identify the model of the boat and presented a pair of images. He told her later that he questioned the validity of her account because she had failed to identify Hybels’ boat correctly, she said.
Fowler said he interviewed 11 witnesses related to claims made by the woman, and did not conclude her account was credible. He acknowledged sending her images of boats because Hybels had indicated to him he was reaching for a switch in the well of his boat and had done nothing wrong.
“I sent the photos to that individual, and she responded by sending me a photo of about a 12-foot-long, single-sail boat with no well whatsoever,” Fowler told the Tribune. “It would have been in my mind absolutely impossible for there to have been six people on a boat and none of the (others) had seen what she said she saw.”
Hybels denied the account to the Tribune, noting with emotion that his son was on the watercraft at the time. The pastor said he believes the woman has been totally discredited.
“I’m out of explanations,” he said, adding, “I’m so exhausted of hearing so many lies that I’ve stopped playing detective.”
Fowler ended this most recent inquiry and issued a report in February, again clearing Hybels of misconduct. The woman resigned and declined the church’s requests to keep it confidential.
Hybels’ successor as lead pastor, Heather Larson, echoed his contention there had been collusion against him. “This situation has been heartbreaking for me,” she said in a statement.
For Betty Schmidt, the former elder who has been a member of Willow Creek since the beginning, the most recent controversy over the investigation of Hybels has “been very disappointing and disillusioning,”
“There was nothing like (Willow) in the first 15, 20 years,” she said. “People were coming to Christ. They were finding their spiritual gifts. They were being forgiven of pasts that could have been very horrible. … There was power, God’s power. Somehow that’s kind of gotten tarnished.””